Frequently Asked Questions

Below are some of our most commonly asked questions. If you are unable to find the answer to your question here, please get in contact with the Box Office who will be happy to help.
 

When is the Box Office open?
The Box Office is open from 10am-2pm Monday-Saturday, but closed on Wednesday. We will also be open on performance days (Friday and Saturday) between 7pm-9pm. Our doors are opened for pre-booked classes and events only. 

 

Tickets

How do I book tickets?
Pre-booking is essential. Tickets can be purchased online by going to the 'What's On' page and pressing the 'Book Online' button. Alternatively, you can phone the Box Office on 01252 811009.

How do I collect my tickets?
Tickets ordered online or via the phone will be ready immediately, the confirmation email you receive will have a link to download your e-tickets. Alternatively, we can post them out at your request (a £1.50 postage fee applies).

How do I download my e-ticket?
Please download your e-ticket from the link in your confirmation email and be ready to show your e-ticket QR code on your mobile phone at the door.

Why do you charge a booking fee?
We charge a nominal booking fee of 50p per ticket over the phone. From 2nd January 2024 a £1.00 per ticket fee will be charged to all telephone and counter sales to cover the rising cost of administration, Box Office and banking costs. Online fees are charged at £1.00 per ticket.

Booking fees go towards covering the cost of running the box office, bank charges, computer technology and tickets, ensuring that our customers enjoy the best possible customer service. Bank charges includes: deposit cash, to get change from the bank, and we get charged to bank cheques.

I lost/damaged/didn’t receive my tickets. What do I do?
Please email the Box Office (customerservices@fleet-tc.gov.uk) with your name and order number and we will resend your confirmation email.

Shows

How long do shows last?
As a general rule of thumb, most of our shows last approximately 2 to 2 ½ hours, usually including a 20 minute interval. However, the length of a show will vary depending on the event. If you are booking transport, we recommend allowing at least half an hour extra in case the show runs late.

What time should I get there?
On your ticket, you will see two times – the show start time, and the ‘Doors Open’ time. We request that you arrive before the Doors Open, rather than the show start time. This is to allow us time to ensure everyone gets to their seats, and to avoid delaying the start of the show.

Where do I go when I arrive?
We recommend arriving early to avoid a queue and have your e-ticket QR code ready on your phone or printed out.

Can food or drink be taken into the auditorium?
No outside food or drink is allowed to be bought into our events. Our bar will be open during certain events where we also sell refreshments and snacks. In some cabaret layouts we have a bar app where you can order your drinks and a member of staff will your drinks over to you. Just search 'The Harlington' in the app store to download it. In a theatre or Unreserved layout, we asked you to join the queue for the bar and talk to the bar person behind the screen while making payment.

I’m not sure where my seat is:
Please refer back to the shows seat plan on our website. Alternatively, you can phone the box office.

Can we take photos or make recordings?
By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. The Event Partner(s) may use films and recordings (including any copies) without payment.

Unfortunately most of our performances do not allow photography or videography as it infringes copyright, distracts performers and annoys other visitors. However, please ask a member of staff as exceptions may apply on certain performances.

Getting Here

How do I find you?
The Harlington is situated at 236 Fleet Road, Fleet, Hampshire, GU51 4BY – a 20 minute walk or 6-10 minute drive from Fleet train station. The Harlington is also easily accessible from the M3. 

Where are the nearest car parks?
The Harlington is surrounded by car parks, run by Hart District Council. For long stay or evenings we recommend Victoria Road car park, which can be accessed via Victoria Road (sat nav GU51 4DG), just off of Fleet Road, or via Harlington Way. For short visits, the Gurkha Square car park situated at the front of the building offers short stay parking of up to 2 hours.

Visiting Safely

What measure have we got in place?
- The venue is open for pre-booked classes and events only
- Clear signage
- Regular and thorough cleaning
- Hand sanitiser stations
- We encourage buying tickets in advance. Tickets can be booked online and printed via email or you can present your e-ticket.
- Table service on some cabaret layouts to avoid the queues. Please have The Harlington app downloaded before coming, you can download this on the app or play store.
- Where possible we ask that payments are contactless
- Passive air handling system, drawing outside air and regularly circulating. The venue will feel colder as we move into the colder months so you may want to bring an extra layer.
 

 

Facilities

What is access like?
Our performance spaces, bars and toilets are all accessible. To ensure a comfortable visit, please inform our staff at the time of booking if you require any further assistance. Both the Gurkha Square and Victoria Road car parks have disabled parking bays located close to our main entrance.

 

Getting Involved

Job/Volunteer Opportunities:
We’re always looking for good team members for a variety of roles within the venue. If you’d be interested in joining us as a member of show staff, or would like to see shows for free and support your community venue as a passionate volunteer we’d love to hear from you!!

Do you have a mailing list we can join?
For information on forthcoming events or special offers, call the Box Office on 01252 811009 and ask to be added to our mailing list. Alternatively email customerservices@fleet-tc.gov.uk or visit the 'Contact' page on this website. We won't share your details with anyone else.